Refund policy
We want you to love your COZIVA purchase. If something isn't right, here's how returns and refunds work. RETURNSYou have 30 days from the date your order is delivered to request a return. To be eligible, items must be unused, unworn, and in their original packaging with tags attached. Heated products must be free of damage to the heating element and wiring. HOW TO START A RETURNEmail us at shopcoziva@gmail.com with your order number and the reason for your return. We'll respond with instructions and a return address. REFUNDSOnce we receive and inspect your returned item, we'll notify you of the approval or rejection of your refund. Approved refunds are issued to your original payment method within 5-10 business days. Original shipping charges are non-refundable unless the return is due to our error (wrong or defective item). EXCHANGESThe fastest way to get a different size or color is to return the original item and place a new order once your return is accepted. DAMAGED OR DEFECTIVE ITEMSIf your item arrives damaged or with a manufacturing defect, contact us within 7 days of delivery at shopcoziva@gmail.com with photos of the issue, and we'll arrange a replacement or refund at no cost to you. CONTACTQuestions about your return? Email shopcoziva@gmail.com.