Processing time
Orders are processed within 1–3 business days (Monday–Friday, excluding holidays). You'll get a confirmation email when your order is placed and a tracking number by email once it ships.
Delivery time
Most orders arrive within 7–15 business days after they ship. Delivery times can run longer during peak holiday season, severe weather, or carrier delays.
Shipping rates
Shipping rates are calculated and shown at checkout before you pay.
Where we ship
We currently ship to the United States. Some items may ship in separate packages. If that happens, you'll receive a tracking number for each package.
Tracking your order
Use the tracking link in your shipping confirmation email. If your tracking hasn't updated in 7 days, or your order hasn't arrived within the estimated window, email us at shopcoziva@gmail.com with your order number and we'll look into it.
Lost or damaged packages
If your package arrives damaged or is marked delivered but you can't find it, contact us within 14 days of the delivery date and we'll help make it right.